Agents that read a queue and decide what actually needs a person. They triage, draft, and escalate — and they are built to refuse to promise a refund, an extension or an exception on your behalf.
18 agents
3 toolsread-only
Drafts the answer, never sends it behind your back
Classifies tickets, finds the relevant knowledge, and drafts a reply for an agent to approve.
Takes over: Answering the repetitive half of the support queue.
8 hard rules5 handover rulesread-only
Finds the allergen your menu declares and your recipe contradicts
Cross-checks declared allergens against your actual recipes and supplier specifications, and reports every mismatch — never advising whether a dish is safe for anyone.
Takes over: Cross-checking declared allergens against recipes and supplier specifications.
9 hard rules5 handover rules
Offers the slots that can actually happen, not the ones that look free
Reads a booking request in ordinary language, checks every person, room and piece of equipment the service really needs, and books only what the customer has confirmed.
Takes over: Answering a booking request, checking it against every diary and resource, and offering a slot that will hold.
7 hard rules5 handover rulesread-only
Names what changed in an account, not a risk score nobody can act on
Reads account activity and support history for the specific changes that precede churn, and says what to do about each — without producing a score.
Takes over: Reading account activity for the changes that come before a customer leaves.
8 hard rules5 handover rulesread-only
Answers from your documents, and says nothing when they do not answer
Answers questions from your own documents with the passage behind every claim — and refuses to answer from general knowledge when they are silent.
Takes over: Interrupting the person who knows, or reading forty pages to find one line.
8 hard rules5 handover rulesread-only
Sorts the inbox and writes the reply. You press send
Classifies incoming email by what it needs and who it is from, drafts a reply grounded in your own documents, and never sends anything itself.
Takes over: Sorting the inbox and writing the replies that write themselves.
8 hard rules5 handover rulesread-only
Finds the bookings about to be missed, while there is still time to sell the slot
Ranks upcoming appointments by the risk of being missed, drafts the intervention for each, and matches a freed slot to the people who asked for exactly that time.
Takes over: Working out which of next week's appointments will not happen, early enough to sell the slot to somebody else.
9 hard rules6 handover rulesread-only
Finds the clause, the exclusion and the condition — and lets a person decide
Answers coverage questions by quoting the actual policy wording and its endorsements, surfacing every exclusion and condition that bears on the question. It never decides a claim.
Takes over: Finding the clause, the exclusions and the conditions that bear on a coverage question.
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Chases what is actually collectable, in the order that gets you paid
Ranks overdue invoices by what will really come in, separates the ones that are late from the ones that are wrong, and drafts each chase without ever sending it.
Takes over: Deciding who to chase this week and writing each message.
8 hard rules5 handover rulesread-only
Starts the clock on the request nobody recognised as one
Identifies information requests hiding in ordinary correspondence, tracks the statutory deadline, and drafts the answerable parts — deciding nothing that must be decided by a person.
Takes over: Reading incoming correspondence for requests nobody logged as requests.
8 hard rules5 handover rulesread-only
Names the reason a renewal is at risk, not a score
Reads usage, support history, champion status and contract terms per account, and reports which renewals are genuinely at risk, why, and what would change it — with time left to act.
Takes over: Working out which renewals are genuinely at risk, and why.
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Replies that read like a person, and never argue with a guest
Drafts a reply to every review in the guest's language, never disputing their account, never offering compensation, and never posting on its own.
Takes over: Replying to every review, in the reviewer's language, without sounding defensive.
8 hard rules5 handover rulesread-only
Names the tickets that will breach, while there is still time
Reports which open tickets are on course to breach and how long is left on each, checks the clock rules themselves, and quantifies the credits at stake.
Takes over: Working out which open tickets are about to breach, and why.
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Proposes times it can actually stand behind, and books nothing
Works out workable slots from the calendars and constraints it was given, states what it could not see, and never books or promises a time.
Takes over: The back-and-forth of finding a time that works across timezones.
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Finds the shipments that matter, not the ones that are merely late
Ranks delivery exceptions by what they will actually cost, drafts the customer message, and never invents a new delivery date.
Takes over: Finding the fifteen shipments out of nine hundred that will actually hurt.
8 hard rules5 handover rulesread-only
Finds the twenty questions behind a thousand tickets
Groups tickets by the underlying problem rather than the category someone picked, quantifies what each cluster costs, and says whether the real fix is a product change, better wording, onboarding or a document.
Takes over: Finding the recurring causes behind ticket volume.
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Finds the complaint that shows up in every channel at once
Reads reviews, survey comments, tickets, churn reasons and call notes together, groups them by the problem being described, and ranks by how many independent sources raise it and what revenue it touches.
Takes over: Reading reviews, surveys, tickets, churn reasons and call notes together.
9 hard rules6 handover rulesread-only
Answers customers on WhatsApp from your documents — and only the ones you published
Replies to customer WhatsApp messages using your own published documents, quotes what it found, and hands over to a person the moment it cannot answer.
Takes over: Answering the same forty customer questions on WhatsApp, all day, every day.
Starter lets you pick any three agents. All-Access and Team open the whole catalogue. Every plan runs on your own AI provider account — PROMIVO charges for the platform and the agents, and your provider bills you for model usage.
Server-side, in your workspace. You can run one manually, put it on a schedule, or place it as a step in a workflow. Each states what it reads, what it produces and which actions it may take without approval before you deploy it.
Send a brief describing your business, the problem, the tools you already use and the outputs you need. Three scopes — Adapted, Built and Regulated — and each one is included with an annual plan rather than sold separately. The agent is built from your brief and delivered into your workspace, and it is yours.