Churn tools give you a number. "0.72 risk" tells a customer success manager nothing they can act on, so they act on nothing. What they can act on is: this account's three heaviest users stopped logging in six weeks ago, and their last two tickets were about the same unresolved problem.
This agent looks for changes, not scores. Usage that fell and did not recover, a champion who went quiet, a support thread that was never resolved, a renewal approaching with no contact since onboarding. For each it states what the data shows, what it does not show, and the specific next step.
It deliberately weights silence. The loudest accounts look risky in every scoring model and the quiet ones are the ones that leave — complaints are engagement, and an account that stopped complaining may have stopped caring. It produces no score and contacts nobody.
Six weeks before renewal, not six days.
Referencing something real rather than 'checking in'.
The accounts every scoring model ranks as healthy.
What actually shifted in this account, with dates. A number is not something anyone can act on.
Complaints are engagement. An account that stopped raising tickets after raising many is the one to worry about.
A champion going quiet matters more than total usage holding steady.
The ticket that was closed without the problem being solved, still shaping how they see you.
Who to contact, about what, referencing which event.
Most churn causes are not in product telemetry.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Demo dataIllustrative sample output, abridged.
{
"accounts": [
{
"reference": "ACC-118",
"renewalDate": "2026-11-30"
}
]
}{
"accounts": [
{
"changes": [
{
"since": "roughly six weeks ago",
"change": "The three heaviest users stopped logging in.",
"evidence": "Weekly active users fell from 11 to 8; the three absent accounted for 62% of usage."
},
{
"since": "seven weeks ago",
"change": "Ticket volume fell to zero after eight tickets in one quarter.",
"evidence": "Two of those eight concerned the same export failure, closed without a stated fix."
}
],
"nextStep": "Contact the admin about the export failure specifically, referencing tickets 4412 and 4519. Renewal is in 12 weeks.",
"reference": "ACC-118",
"cannotTell": [
"Whether those three users left the company, changed role, or stopped using the product.",
"Whether the export problem was solved outside the ticket."
]
}
],
"escalate": true,
"escalationReason": "Several signals at once, with a renewal inside a quarter."
}No integrations required.
Which accounts changed, and how.
What has actually happened in this account this year.
What the signals were, so the next one is caught.
$219/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
Because nobody can act on a number, and it hides which signal produced it. A named change with a date leads to a conversation; 0.72 leads to a spreadsheet column.
No. It says who to contact and about what. The conversation is yours to have.
Whatever you have — usage, logins, tickets, contact history. It works with partial data and states what it could not see.
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