Replying to reviews is high-volume, public, and usually done badly — because it is done angry, late at night, by the person the review is about.
This agent drafts every reply: in the guest's own language, in your voice, answering the specific thing they raised rather than thanking them for the feedback. Where a review names a real operational problem it says so in your report, because the same complaint appearing eleven times is worth more than any single reply.
What it will not do is the part that causes damage. It does not dispute a guest's account of their stay, because a public argument with a customer costs more bookings than the review did. It does not apologise for something you did not do. It offers no refund, upgrade or discount — that is your money and your decision. And it posts nothing: every reply waits for you.
Including the ones that sit unanswered for weeks.
No apology for something you did not do, no offer you did not make.
You see what is actually going wrong, not just what to reply to.
Not "thank you for your feedback" — the specific thing they raised, addressed.
It does not dispute a guest's account of their own stay. A public argument costs more bookings than the review did.
No refunds, upgrades or discounts. That is your money and your decision, not a draft's.
In the language the review was written in, and in your voice if you supply past replies.
The same complaint eleven times is an operational finding worth more than eleven replies.
Every reply is a draft. What goes out under your name is approved by you.
Why Hospitality in particular. It never disputes a guest's account and never offers compensation. A public argument with a customer costs more bookings than the review did.
Runs unattended
Started by you or by an event, and it finishes on its own. Nothing waits for someone to be at a desk.
The same standard every time
The two-hundredth item is held to the bar the first one was. Consistency is the part people cannot sustain.
It cannot act on its own
Review Response Agent has no path to sending, spending or committing. That limit is why its output is safe to act on.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Read-only by design. This agent has no path to sending, spending, publishing or committing anything. Where that limit is the product, removing it would remove the reason to trust the output.
Demo dataIllustrative sample output, abridged.
{
"reviews": [
{
"id": "r-91",
"text": "…",
"rating": 2
}
],
"businessName": "Marina Suites"
}{
"replies": [
{
"id": "r-91",
"draft": "Thank you for telling us about the noise from the works next door — you were right to expect a quiet room and we did not warn you. We have changed how we allocate rooms on that side while the work continues. If you come back, please contact me directly and I will make sure you are well away from it.",
"status": "drafted",
"language": "en",
"addresses": "Construction noise, and the absence of any warning at check-in."
}
],
"escalate": false,
"patterns": [
{
"count": 7,
"issue": "Construction noise on the north side",
"reviewIds": [
"r-91",
"r-88"
]
}
]
}No integrations required.
Answered in one pass, each one specifically.
Replies that do not sound defensive, written when you are not.
What guests keep raising, ranked.
$129/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
No. It drafts. A reply published under your name is permanent and public, and that decision stays with a person.
It drafts a measured reply and flags it for you. It will not publicly dispute a guest's account — that is the reply future guests judge you on, and it rarely reads the way the author intended.
Never. It can say you would like to hear more directly, which invites the conversation without committing your money.
No reviews yet. Reviews open once customers have run this agent.
Tell us what to change and our team will scope a customised version for your business.
Customize this agent