Finds the shipments that matter, not the ones that are merely late
A tracking dashboard tells you status. A logistics team does not need status — it needs to know which fifteen of nine hundred shipments will hurt, and to tell someone before the customer notices.
This agent reads your shipment data and ranks exceptions by consequence, not by lateness. A two-day slip on stock replenishment is noise; two hours on a time-critical delivery is not, and a dashboard sorted by delay shows them the same way.
For each exception it says what is known, what the carrier has actually committed to, and what follow-up would resolve it. It drafts the customer message where one is warranted — stating what happened and what you are doing, never inventing a new arrival date. A promised date nobody committed to is how one late delivery becomes a lost account.
Attention spent where a delay actually costs something.
The difference between an apology and a complaint.
It will not invent a date to make a message sound better.
What a delay costs, not how long it is. A dashboard sorted by lateness hides the ones that matter.
What the carrier actually committed to, and what is a projection. They are treated very differently.
No scan for three days is often worse news than a reported delay, and no dashboard flags it.
What happened and what you are doing — with no invented arrival date.
Which carrier, what to ask, what reference to quote.
Drafts for a person to send. It contacts no customer and no carrier.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Demo dataIllustrative sample output, abridged.
{
"shipments": [
{
"carrier": "Regional Freight",
"reference": "SHP-8842",
"timeCritical": true
}
]
}{
"escalate": true,
"exceptions": [
{
"why": "Time-critical, and two days past the promised date with a customs hold recorded.",
"known": "Held at customs since Tuesday. Carrier recorded 'documentation query'.",
"unknown": "Which document. The carrier has not said, and no new date has been given.",
"followUp": "Ask Regional Freight which document is queried, quoting SHP-8842. Ask for a released-by date.",
"reference": "SHP-8842",
"consequenceRank": 1,
"carrierCommitted": "None. The carrier has committed to no revised date.",
"draftCustomerMessage": "Your order is held at customs over a documentation query. We are working with the carrier to identify what is needed and will update you as soon as we know more. We do not yet have a revised delivery date and would rather tell you that than guess."
}
],
"silentShipments": [
"SHP-8790 — no tracking event for 4 days."
],
"escalationReason": "A time-critical shipment is held at customs with no revised date."
}No integrations required.
Nine hundred shipments down to the fifteen that need action.
What is known, what to ask the carrier, what to tell the customer.
Which lanes and carriers generate the exceptions.
$199/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
No. It drafts, ranks and explains. Sending on your behalf means committing your business to something, which stays with a person.
Only where the carrier has given one, and it will say that is the carrier's estimate. It will not produce a date of its own — an invented date is how one late delivery becomes a lost account.
Whatever you have: shipment records, tracking events, promised dates. It works with partial data and says what it could not assess.
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