Every company collects far more feedback than it uses. Reviews, survey comments, support tickets, sales call notes, churn reasons, app store ratings — each source owned by a different team who reads only their own.
That fragmentation hides the only thing worth knowing. A complaint in one channel is noise. The same complaint in reviews, in churn reasons and in sales objections is a company priority, and no single team can see it because no single team sees all three.
The two standard approaches fail differently. Sentiment scoring produces a number that moves and never tells anyone what to do. Manual tagging is accurate and stops within a month because nobody has time.
What helps is specific and unglamorous: group everything by the problem being described, count how many independent sources raise it, weight by the revenue attached, and separate what people say from what they ask for. Customers describe symptoms and propose solutions — the symptom is the useful half, and taking the proposed solution literally is how products end up with a hundred features nobody wanted.
This agent does that reading across every source you have, and reports what would change if each theme were fixed. It replies to nothing and never quotes a customer's identifying detail.
Which is the only version a leadership team can act on.
Themes with sources and revenue attached, not anecdotes.
Because you know which ones people actually named.
One theme raised in reviews, churn reasons and sales objections is a priority. Fifty mentions in one channel is a channel.
Customers describe a problem and propose a fix. Taking the proposal literally is how you ship features nobody wanted.
The loudest segment is rarely the most valuable one, and volume alone always points at the loudest.
A stable complaint and a spreading one need very different responses.
What you must not break in the redesign. Nobody ever compiles this and it is genuinely useful.
It reproduces no customer name, handle or identifying detail. Examples are paraphrased.
Why Research in particular. A complaint in one channel is noise; the same one in three is a company priority — and no single team can see it. Sentiment scores move without telling anyone what to do.
Runs unattended
Started by you or by an event, and it finishes on its own. Nothing waits for someone to be at a desk.
The same standard every time
The two-hundredth item is held to the bar the first one was. Consistency is the part people cannot sustain.
It cannot act on its own
Voice of Customer Agent has no path to sending, spending or committing. That limit is why its output is safe to act on.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Read-only by design. This agent has no path to sending, spending, publishing or committing anything. Where that limit is the product, removing it would remove the reason to trust the output.
Demo dataIllustrative sample output, abridged.
{
"period": "Q3 2026",
"feedback": []
}{
"themes": [
{
"theme": "Setting up a second team is unclear and often done wrong",
"trend": "growing",
"examples": [
"A customer described creating three teams before understanding what a team was for."
],
"customers": 74,
"sourceList": [
"Reviews",
"NPS comments",
"Support tickets",
"Churn reasons",
"Sales call notes"
],
"revenueTouched": 1240000,
"whatTheyAskFor": "A duplicate-team button. Building that would not solve it — the request is a workaround for not understanding what a team is.",
"describedProblem": "People cannot tell whether a second team shares data with the first, so they either avoid creating one or create it wrongly and discover it weeks later.",
"independentSources": 5
}
],
"praised": [
"Speed of the reporting export is named unprompted in 41 pieces of feedback. Whatever the redesign does, it must not slow this down."
],
"escalate": true,
"disclaimer": "An analysis of feedback you already hold. Nothing has been replied to or published, no customer contacted, no identifying detail reproduced, and examples are paraphrased. Themes appearing in churn feedback are correlated with churn, not shown to have caused it.",
"channelBias": "Support tickets are 61% of the volume. Theme rankings are reported by independent sources to correct for it.",
"sourcesRead": [
"Reviews",
"NPS comments",
"Support tickets",
"Churn reasons",
"Sales call notes"
],
"thinEvidence": [
"Two themes rest on 3 customers each and are reported as thin rather than ranked."
],
"escalationReason": "One theme appears in all five sources at once, touches 1.24m of revenue, and is growing across three periods.",
"volumeVersusRevenue": "By volume, the top theme is mobile layout. By revenue it is eleventh. The teams raising it are on the smallest plans, and volume alone would have pointed the roadmap at it."
}No integrations required.
What customers actually raised, ranked and evidenced.
Whether it is one theme or many.
What leavers said, against what current customers are saying.
What to fix and what not to touch.
$299/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
No. A sentiment score moves and tells nobody what to do. This reports named problems, how many independent sources raise each, and what revenue sits behind them.
No. It never posts, replies or contacts anyone. It is an analyst.
It reads feedback that may contain personal detail and reproduces none of it. Examples in the output are paraphrased, never quoted with identifying information.
No reviews yet. Reviews open once customers have run this agent.
Tell us what to change and our team will scope a customised version for your business.
Customize this agent