How do you write a brief for a custom AI agent?
A custom agent is built from your brief, so the brief is the specification. Ten minutes of detail here is worth more than any amount of correspondence afterwards.
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What does the brief need to contain?
Your business and its size, the problem in your own words, the tools you already use, and the outputs you need. The last two matter most: the tools decide what the agent can read, and the outputs decide what shape its answer has to take to be usable.
How do I describe the problem well?
Describe the work as it happens now — who does it, what they open, what they decide, and what they produce. A description of the current process is far more useful than a description of the agent you imagine, because the second one is a guess at a solution and the first is the actual requirement.
What do the three scopes mean?
Adapted is one source, read-only, built on an agent already in the catalogue, delivered within two working days. Built reads two or three systems or connects to one of your tools, delivered within three. Regulated covers live integrations, actions with consequences, or a sector where a mistake is a fine, delivered within four. Which one your work sits in decides which plan includes it: Adapted comes with All-Access, Built with Team, and Regulated is scoped with your team on Enterprise.
When do I pay?
You do not pay for the build. It is included with an annual plan — the scope decides which one — so what you pay for is the subscription, and sending a brief costs nothing. The brief is stored either way, and you can follow it from your dashboard.
What comes back, and who owns it?
The agent is delivered into your workspace and it is yours — you run it like any other agent you hold. It arrives as a versioned definition with the same tools, schemas, limits and risk ceiling as anything in the catalogue.
What should I not ask for?
Anything that depends on data nobody has, or on a judgement nobody can write down. If the people doing the work today disagree about the right answer, an agent will not settle it — it will pick one of the answers and be confidently wrong about the rest.