Refuses to accept operator error as a root cause
A large share of corrective action reports name "operator error" or "training" as the root cause. Auditors reject both, and rightly: they say who, not why. The corrective action becomes retraining, nothing changes, and the same non-conformance recurs six months later — which is the finding that actually threatens a certification.
This agent works from your defect record and your own quality procedure. It builds the sequence of what happened, asks why each condition was possible rather than who allowed it, and refuses to accept a cause that a person's behaviour alone explains — if one operator could cause this, the process permitted it, and that is the finding.
Every corrective action it proposes has a verification method, because an action nobody checked is not a corrective action. It also flags where the same cause appears in earlier records you supply, since a recurrence is a different and more serious finding than a first occurrence.
Causes stated as conditions, actions stated as verifiable.
The structure and the drafting, done.
The pattern across records, which no single report shows.
If one operator could cause this, the process allowed it. That is the finding, and auditors agree.
Reads your own documented process from your knowledge base, not a generic standard.
An action nobody checked afterwards is not a corrective action, and it fails the next audit.
Sorting today's batch is containment. It does not stop the next one, and reports must not conflate them.
The same cause appearing in an earlier record is a more serious finding than a first occurrence.
An unestablished cause is reported as unestablished, with what to check.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Read-only by design. This agent has no path to sending, spending, publishing or committing anything. Where that limit is the product, removing it would remove the reason to trust the output.
Demo dataIllustrative sample output, abridged.
{
"record": "…",
"product": "Housing assembly",
"reference": "NCR-2291"
}{
"causes": [
{
"why": "—",
"status": "not-a-root-cause",
"condition": "Operator fitted the wrong seal variant.",
"processQuestion": "Both seal variants are stocked in adjacent bins with near-identical part numbers and no poka-yoke at the station. Why is fitting the wrong one physically possible?"
},
{
"why": "The work instruction names the part but the station has no verification step.",
"status": "root-cause",
"condition": "No physical or system check prevents the wrong seal being fitted.",
"processQuestion": ""
}
],
"escalate": false,
"disclaimer": "A drafted CAPA for review by a qualified quality engineer. No disposition decision has been made and no conformity conclusion is stated.",
"containment": [
"Quarantine and inspect the affected batch — does not prevent recurrence."
],
"procedureFound": true,
"correctiveActions": [
{
"action": "Separate the two seal variants and add a verification step at the station.",
"addressesCause": "No check prevents the wrong seal being fitted.",
"verificationMethod": "Deliberate wrong-part attempt during a controlled trial; the station must reject it. Re-check after 30 days of production."
}
]
}No integrations required.
Record to draft CAPA in one pass.
Find the reports that will be rejected.
A response built on a cause rather than an apology.
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Because auditors do not accept it and it does not prevent recurrence. If a single person's mistake can produce a defect, the process has no barrier — and that missing barrier is the corrective action.
No. Disposition is a quality decision with product safety and regulatory consequences, and it stays with a qualified person.
It says so and works from the defect record alone, marking that the procedural check was not performed. It will not substitute a generic standard for yours.
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