Warranty Claim Readiness Agent
Finds the claim that will be reversed, before you submit it
- 8hard rules
- Things it must never do, enforced in every run
- 5handover rules
- Conditions where it stops and gives the work to a person
- 9output fields
- A structured result, not a paragraph you have to re-read
- ≤7steps per run
- Bounded work: at most 5 tool calls, enforced by the runtime
Read-only by design. This agent has no path to sending, spending, publishing or committing anything. Where that limit is the product, removing it would remove the reason to trust the output.
Overview
A dealership does warranty work, claims it from the manufacturer, is paid, and then — often a year later — is audited. Claims are reversed in bulk, not because the repair was wrong, but because the documentation does not meet the standard: a narrative that does not establish the fault, a labour operation code that does not match the work described, a part claimed without the failed part retained, a repair by a technician without the required certification.
Every one is fixable at the moment of claim and unfixable afterwards. That timing is the whole problem: the technician has moved on, the vehicle has gone, and nobody can reconstruct evidence for a repair that genuinely happened.
The second cost is the opposite failure and nobody measures it: work performed under warranty and never claimed at all, because the job was written up as customer-pay or internal by someone who did not check coverage.
Both are invisible until the audit, and the audit only moves money one way.
This agent checks each claim against the standard before submission and reports what would fail and why. It submits nothing and never judges whether a repair was appropriate — that is a technical judgement belonging to the technician.
Benefits
Reversals prevented, not appealed
An appeal after an audit almost never succeeds.
Claims paid first time
Which is also faster cash.
Unclaimed work recovered
The failure nobody measures because it costs nothing visibly.
What it does
Checks before submission
Fixable now, unfixable at audit. By then the technician has moved on and the vehicle is long gone.
Tests the narrative against the standard
Whether complaint, cause and correction actually establish the fault, rather than merely filling three boxes.
Matches operation codes to the work described
A code that does not match the narrative is the commonest reversal there is.
Checks parts retention and certification
A failed part not retained, or a technician without the certification the operation requires.
Finds warranty work never claimed
Written up as customer-pay or internal by someone who did not check coverage. Nobody measures this.
Submits nothing
It never submits or amends a claim, and never judges whether a repair was the right one.
What this changes
What this changes about your week
- It takes over
- Checking warranty claims against the manufacturer's documentation standard before submission.
- Done today by
- Nobody. The check happens at audit, a year later.
- How often
- Every claim run.
- Typical manual effort
- Narrative, operation code, parts retention and certification all checked per claim.
Why Automotive in particular. Every defect is fixable at the moment of claim and unfixable afterwards. By the audit the technician has moved on and the vehicle is gone, and a repair that genuinely happened cannot be evidenced.
Runs unattended
Started by you or by an event, and it finishes on its own. Nothing waits for someone to be at a desk.
The same standard every time
The two-hundredth item is held to the bar the first one was. Consistency is the part people cannot sustain.
It cannot act on its own
Warranty Claim Readiness Agent has no path to sending, spending or committing. That limit is why its output is safe to act on.
How it runs
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
- 1InputValidated against the agent input schema
- 2Modelclaude-opus-5 with automatic fallback
- 3Toolssearch_knowledge, extract_structured_data
- 4PermissionsRuns READ actions automatically; anything higher waits for approval
- 5OutputStructured result matching the output schema
- 6LoggingTokens, duration and every step recorded
Demo
Demo dataIllustrative sample output, abridged.
Input
{
"currency": "USD",
"manufacturer": "Manufacturer policy 2026",
"repairOrders": []
}Output
{
"escalate": true,
"patterns": [
"31 claims share the same narrative defect — a cause that restates the complaint. That is what an audit samples for, and it is a training fix rather than 31 separate corrections."
],
"wouldFail": [
{
"defect": "narrative-does-not-establish-fault",
"reference": "RO-88412",
"claimValue": 1840,
"requirement": "Policy 4.2 — the cause must state the failed component and the mode of failure.",
"whatIsMissing": "The cause reads 'as per complaint'. The correction describes replacing an actuator. Nothing establishes what failed or how. The repair may well have been right; the record does not show it.",
"correctableNow": true
},
{
"defect": "part-not-retained",
"reference": "RO-88530",
"claimValue": 640,
"requirement": "Policy 6.1 — failed parts above 500 must be retained for 180 days.",
"whatIsMissing": "No retention record for the claimed part. This one cannot be fixed after submission.",
"correctableNow": true
},
{
"defect": "technician-not-certified",
"reference": "RO-88604",
"claimValue": 2310,
"requirement": "Policy 3.4 — this operation requires current high-voltage certification.",
"whatIsMissing": "The technician's certification expired six weeks before the repair date.",
"correctableNow": false
}
],
"disclaimer": "A check against the manufacturer's documentation standard as retrieved. No claim has been submitted, amended or withdrawn; no narrative wording has been written or suggested; no judgement is made about whether any repair was appropriate; no statement is made that a claim will be paid; and coverage on unclaimed work must be confirmed by a person.",
"valueAtRisk": 41200,
"standardFound": true,
"valueUnclaimed": 8600,
"escalationReason": "A 2,310 claim involves an operation performed by a technician whose certification had expired, and 31 claims share one narrative defect.",
"unclaimedWarrantyWork": [
{
"note": "The vehicle was inside coverage on date and mileage at the time of repair. Written up as customer-pay by someone who did not check. Coverage must be confirmed by a person before anything is reclassified.",
"value": 1180,
"payType": "Customer-pay",
"reference": "RO-88221"
}
]
}Requirements
Integrations
No integrations required.
Before you start
- The manufacturer's warranty policy and documentation standard, in a knowledge base
- Repair orders with narrative, operation codes, parts and labour
- Technician certifications
- Vehicle coverage dates and mileage
- Requires the All-Access plan or higher
Use cases
Before the claim run
Every claim checked while it can still be corrected.
After an audit reversal
Which pattern caused it, across the whole claim history.
Technician onboarding
Where documentation habits diverge from the standard.
Monthly review
Warranty work written up as customer-pay.
Pricing
All-Access
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits
FAQ
Does it submit claims?
No. It never submits, amends or withdraws a claim. Claims go to the manufacturer under the dealership's own credentials and that stays with a person.
Does it judge whether the repair was right?
Never. Whether a repair was appropriate is a technical judgement belonging to the technician. It checks documentation against the manufacturer's standard.
Can it write the narrative for us?
No. A narrative describes what a technician actually found and did, and one written by an agent is exactly what an audit is designed to catch. It says which element is missing so the technician can supply it.
Reviews
Reviews open once customers have run this agent.
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